Can't Sync to Anki Hub

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Reading: "Syncing failed, because your email address needs to be (re)confirmed. Please visit ankiweb.net, and log in as ___ to proceed"

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Reading: 🙋 Getting Help

Hi Chirinxx,

I can see you’re having trouble connecting to AnkiHub with a timeout error. Based on the error message you’re seeing (HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=10)), this appears to be a connection issue.

Although you’ve mentioned it’s not an internet connection issue, the timeout error suggests that your computer can’t establish or maintain a connection to the AnkiHub servers.

Here are some potential solutions:

1. Check your firewall or antivirus settings

The most common cause of these timeout errors is firewall or antivirus software blocking Anki’s connections. Your firewall may be preventing Anki from connecting to app.ankihub.net.

  • Try temporarily disabling your firewall/antivirus to test if this is the issue
  • Add an exception for Anki in your firewall settings
  • Make sure outbound connections to *.ankihub.net are allowed

2. Network restrictions

If you’re on a work, school, or public network, there might be network restrictions in place:

  • Try connecting through a different network (like mobile hotspot)
  • Contact your network administrator if you’re on a restricted network

3. Proxy settings

  • Check if you need to configure proxy settings for your connection

4. Clear browser cookies and cache

  • Since AnkiHub authentication uses your browser, try clearing cookies and cache

5. Alternative troubleshooting

  • Try using Anki with all other add-ons disabled (hold Shift while starting Anki)
  • Verify your internet connection can reach other services reliably

If you’ve tried these steps and still face issues, please let me know what you’ve attempted specifically, and I can help troubleshoot further.