Frequent connection timeout when syncing

[shashank]

Anki Debug code: ankihub_addon_logs_shashank_1788497970.log

SOLVED AUTOMATICALLY (Now its syncing)

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[AnkiHub_AI_bot]

Thanks for posting and for sharing the category guidelines here!

To help you best with your frequent connection timeout when syncing, it would be useful if you could add a bit more detail specific to your issue, for example:

• Are timeouts happening in:
  • Anki (desktop) with the AnkiHub add-on,
  • AnkiWeb, or
  • the AnkiHub web app (app.ankihub.net)?
• Approximate time and timezone when it last happened
• Your setup:
  • Anki version
  • AnkiHub add-on version
  • Operating system (Windows/macOS/Linux)
  • Internet connection type (home Wi‑Fi, institutional network, VPN, etc.)
• What exactly you’re doing when it times out (e.g., “Syncing AnkiHub deck X after importing new cards,” “First sync after subscribing to a deck,” etc.)
• Any specific error message text or screenshots

In the meantime, some quick checks that often help with AnkiHub sync timeouts:

1. Update everything

   • Make sure Anki is updated to a current stable version.
   • Update the AnkiHub add-on to the latest version.
   • Fully close and reopen Anki after updating.

2. Check network constraints

   • Temporarily disable VPNs, firewalls, or school/hospital proxies if possible and test from a different network (e.g., phone hotspot).
   • If it works on another network, it’s likely a local network restriction causing timeouts.

3. Reduce sync load

   • If this is your first sync of a large deck, it can take a while; try allowing it more time before aborting.
   • Try syncing at a different time of day in case of temporary network congestion.

If you can reply with the details above (and ideally a screenshot of the error), we can help narrow down whether this is:

• a local connection/network issue,
• an AnkiHub add-on configuration problem, or
• something we should escalate as a potential AnkiHub service issue.