AnKing deck not syncing – deck shows 0 cards (0/0) on AnkiWeb and sync times out

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Hi, I have an active AnkiHub/AnKing subscription, but my deck won’t sync.
Anki sync keeps timing out, and on AnkiWeb the AnKing Step deck appears with 0 cards (0/0). I never received the deck locally because it only syncs through AnkiHub. I’ve tried reinstalling Anki, creating a new profile, disabling firewall/antivirus, and even using a phone hotspot, but nothing worked. I have run out of ways to try to fix this problem.

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Thinking

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Here are the most likely causes and the steps I’d try next, in order:

1. Confirm AnkiHub add-on + login status

Since the AnKing deck only comes via AnkiHub, it will not appear correctly just from normal AnkiWeb sync.

  1. In Anki Desktop, go to Tools → Add-ons and make sure:

    • AnkiHub is installed and enabled.
    • Restart Anki after enabling.

  2. In Anki, go to AnkiHub → Settings (or AnkiHub → Log in) and:

    • Confirm you are logged into AnkiHub with the same email/account that has the active AnKing subscription.
    • If you’re unsure, log out and log in again.

  3. After confirming, in the AnkiHub menu choose:

    • “Subscribe to shared deck(s)” or “Manage subscriptions” and make sure the AnKing Step deck is listed as Subscribed.
    • If it isn’t, subscribe to it there.

Then try to sync with AnkiHub again from the AnkiHub menu (not just the blue Anki sync button).

2. Force Anki to pull the deck again in a clean profile

You mentioned creating a new profile; I’d combine that with a clean AnkiHub re-setup:

  1. File → Switch Profile → Add, create a new test profile.
  2. In that new profile:
    • Install and enable the AnkiHub add-on.
    • Log into AnkiHub (same account).
    • Confirm the AnKing Step deck is subscribed in AnkiHub.
  3. In that profile, run:
    • AnkiHub → Sync (or whatever the AnkiHub sync menu item is labeled).

If the deck is pulled correctly here (card count in Anki > 0), but still shows 0/0 on AnkiWeb, that’s okay at first:
AnkiWeb only knows about your decks after a successful normal Anki sync (blue button). Once the deck exists locally (via AnkiHub), press the blue sync button and then check AnkiWeb again.

3. Deal with the timeouts / connectivity

Since you’ve already tried a hotspot and disabling firewall/antivirus, I’d still verify:

  1. Can you open https://ankihub.net and https://ankiweb.net in your browser on that computer?
  2. In the Anki main window, go to Tools → Preferences → Network and:
    • Make sure you don’t have a custom proxy or unusual settings there.
    • If you do, disable them and try syncing again.

If Anki sync (blue button) still always times out, even in a brand‑new profile with no add-ons, then there may be:

  • A network or regional block, or
  • A problem with your specific AnkiWeb account.

In that case:

  • Test Anki on a different computer (same AnkiWeb account) on the same network.
  • Test a different AnkiWeb account on your computer (create a temporary account on ankiweb.net) to see if syncing still times out.

This can help distinguish between a device issue, network issue, or a specific account issue.

4. If you still can’t get the deck / sync is timing out

Because you have an active subscription and have already tried quite a lot, I recommend:

  1. In Anki:
    • Go to Help → About Anki and note:
      • Anki version
      • Operating system
  2. In Anki:
    • Go to Help → Check Database and run it once.
  3. Then reply to your topic with:
    • Anki version + OS
    • A screenshot of:
      • The AnkiHub subscriptions page in Anki (showing AnKing Step is subscribed)
      • The exact sync error message (full text or screenshot)

With that info, the AnkiHub team can:

  • Check on the backend whether your AnkiHub/AnKing subscription and deck subscription look normal.
  • See if there’s any known issue affecting your account or region.

If you’re comfortable with it, you can also try installing Anki + AnkiHub on a completely different device (e.g., another laptop), logging in there, and seeing if the AnKing deck downloads properly. That would be strong evidence that the issue is specific to your main device/setup.

Reply with the screenshots and version details and I can help you interpret the next steps.

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Hello,

Please make sure you did all of these steps:

  1. Make sure you have an active membership: Sign In
  2. Install the Ankihub addon: Install Ankihub Addon (New User)
  3. Subscribe to and install a deck: Subscribe/Install Step Deck (New User)
  4. Reset local changes: How to Reset Local Changes
  5. Start using the deck: How to Get Started Studying

Please note that your AnkiHub account is different from your AnkiWeb account.
Visit the two websites below to make sure you have the correct login credentials for each:

AnkiWeb is the cloud backup service for Anki itself, while AnkiHub is the service used to download your deck and keep it up to date.

Let me know if this helps you. :blush:

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Hello, I have done all of those steps, and have confirmed that both mi AnkiWeb and AnkiHub accounts are the same. I have also tried using my Ipad but the same error appears. I have added a screenshot of the error to assist you. Based on everything that I have tried I am fairly certain that the issue lays within the website and not on my end. Please let me know what else I could do to help with this problem.

image
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This error appears to be on Anki’s side, so I unfortunately can’t directly fix it for you.

A few days ago, Anki experienced a major issue with this error. While it has mostly been resolved, I took a quick look at the Anki forums and noticed that some users in Argentina are still running into this problem.

I’ve linked a post below that contains some workarounds:

If you can’t find a solution in that thread, please create a post on the Anki forums and provide as much detail as possible about your issue.

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