Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.
You can also find answers to common questions in our FAQ and Docs.
Check that you’re properly subscribed to the AnKing deck
Sometimes users get unsubscribed accidentally
Check the sync direction with AnkiWeb:
If prompted to “Upload to AnkiWeb” or “Download from AnkiWeb”, choose “Upload to AnkiWeb”
This is a crucial step that many users miss
Verify cards are actually there:
Remember that all AnKing cards are suspended by default
Go to browse → tags → look for tags like #AK_Step1_V12
You should see thousands of cards there (all yellow/suspended)
If none of these solutions work, please provide more specific information about:
What exactly happens when you try to sync?
Are you seeing any error messages?
Which version of Anki are you using?
Many users have experienced this issue, and it’s almost always resolved by one of the steps above, particularly the “Reset local changes” option.
I understand you’re having trouble finding the “Reset all local changes” option. Let me clarify where it should be located.
The “Reset all local changes” option appears in the AnkiHub add-on menu when you’re in the Browse window. Here’s the exact path:
Open Anki
Click on “Browse” (or press B on your keyboard)
Look at the top menu bar - you should see tabs like “File”, “Edit”, etc.
There should be an “AnkiHub” tab in this menu
Click on the “AnkiHub” tab, and in the dropdown menu, you should see “Reset all local changes”
If you don’t see the AnkiHub tab in the Browse window, it could mean:
The AnkiHub add-on isn’t properly installed
The add-on might need to be updated
You might need to restart Anki
As an alternative solution, you could try:
Go to the AnkiHub add-on in Anki (Tools → Add-ons → select AnkiHub)
Click “Config” and verify your login details are correct
Try unsubscribing from the deck on the AnkiHub website and then resubscribing
Sync Anki again after resubscribing
Unfortunately, I can’t directly receive images here in the forum. If you’d like to share screenshots, you could upload them to your post so the community moderators can see them when they assist you.
Yes, it’s completely normal for the “Reset all local changes” process to take a significant amount of time, especially with the AnKing deck. This is because:
The AnKing deck contains thousands of cards with extensive media files
The reset process needs to compare and update each note in your collection with the AnkiHub version
Any changes or conflicts need to be resolved during this process
The reset operation can take anywhere from several minutes to over 30 minutes depending on:
Your computer’s processing power
The size of your collection
How many changes need to be made
While it’s running:
Anki might appear frozen or unresponsive
You may see a progress bar or status message
It’s important not to interrupt the process
Please be patient and let the process complete. Once finished, you should see all the AnKing cards properly synced in your collection. After the reset completes, I recommend syncing with AnkiWeb (and choosing “Upload to AnkiWeb” if prompted) to ensure everything is properly backed up.