Hi! I have already reached out to anki forums and they were unable to help. My classmates and I have both had an issue accessing the custom study option. Specifically, anki crashes when selecting “study by card state or tag.” The cursor becomes a rainbow wheel and forces quits anki and any other applications open on Mac. Please help!
Hello,
Can you take a picture of your main Anki screen?
How many custom study decks do you have?
I do not use any custom decks, only anking. The MCF W2 deck I created after I found out my custom study was not working so that I could move specific tags over to study what I need at the moment. However, because they are part of anking, I have the same issue when testing to see if custom study will work with that deck as well. However, “test” has one self-made card and the custom study will work with that deck.
What anki version are you on? Your anki takes 43gb of memory when using a custom study so that’s why its crashing
Have you tried restarting Anki or your laptop a few times?
Ive seen this happen when someone has something like 40 custom studies all at once but that doesn’t seem to be the case for you
What laptop do you have?
Yes, I have restarted the anki app and my computer multiple times. I have a Mac book air. My classmate has a a brand new Mac and it is also happening to him.
Do you have the latest Anki version installed?
Please use AnkiHub > Help > Upload logs and data and let us know the filename shown.
cc @abdo.nh
ankihub_addon_logs_8a52c_1723691205.log
Hi,
It turns out this is a widespread problem! The devs are on it and will implement a fix soon. Sorry for the inconvenience this has caused!
thank you! please let me know when it is fixed (:
The memory issue has been fixed, but I suspect you’re experiencing a different issue too. Can you try the Qt5 version of Anki? Anki - powerful, intelligent flashcards
Hi! I am also having this issue when I try to create a custom study deck. Has this been fixed yet?
The Custom Study issue doesn’t seem to be related to AnkiHub. I suggest posting it on the official Anki forums: https://forums.ankiweb.net/
Hey, having a similar issue, but instead of crashing, creating a custom study deck by tag takes incredibly long. Loading the list of tags to choose from can take >1 minute at times, and sometimes it’ll crash.
@johannesht How many current custom studies do you have?
Also, try quitting out of Anki and opening it up again, this happens when you haven’t restarted your Anki after creating multiple custom studies
No current custom studies, and happens also after restarting. Device is a M2 MacbookPro with 16 gigs of memory. Takes about a minute and a half for the list of tags to open every time
Also: what version of Anki are you running?
Running Version 23.12.1
Just to eliminate any potential confounders it might be worth updating to the most current version. 23.12 is about a year old now and there have been substantial updates since
I’m not confident that that’s the issue, but it would help eliminate other potential causes of the issue you’re having.
The most current version can be downloaded here: https://apps.ankiweb.net/
Just updated it, didn’t change anything… This is the memory tab within the activity monitor while it’s loading, not sure if that’s helpful
It’ll go up to about 85GB of memory before crashing, which it is now doing everytime I try to set up a custom study session by tag