I’ll help you with this issue. Let me first search for the previous post by stew_not_soup that you’re referring to, so I can understand the context better.
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Found 5 results for 'tags:official stew not soup password reset email'
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Found 1 result for 'tags:official error enrolling anking step course'
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Found 2 results for 'tags:official anking step course password reset'
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Reading: I can't login to AnkiHub
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Found 0 results for 'tags:official stew_not_soup step course july'
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Found 5 results for 'tags:official password reset email not received'
Hi Lola,
Sorry to hear you’re having trouble with the password reset email for the AnKing Step course. Based on what I can find, there are a couple of important things to note:
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The AnKing Step Deck course login is different from your regular AnkiHub account login. This is mentioned in our login troubleshooting guide.
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For password reset issues with the AnKing Step course, I recommend:
- Double-check your spam/junk folders again
- Make sure you’re using the correct email address that was registered for the course
- Try using the password reset link again: Password Reset
If you’re still not receiving the password reset email after trying these steps, please email our support team directly at support@ankihub.net for personalized assistance. When contacting them, please mention:
- The email address you’re using
- That you’re trying to access the AnKing Step course
- That you referenced this forum post about not receiving the password reset email
The support team should be able to help you resolve this issue directly.