How to request a refnud

I am trying to request a refund for my purchase.

I bought the yearly subscription on 7/17/23 and requested to cancel it today, 7/18/23, however it is saying the subscription is still active until next year.

I would like to cancel it and request a refund.

:wave: Hi there! Is your question about canceling your AnkiHub membership? If so, please see this post and let us know if you have any other questions. :blush:

:robot: This is an automated response because you used the word, “cancel” in your post.

Just to clarify, you want your subscription to end immediately (today) as well as a refund, correct?

yes, that is correct.

how can I verify that the plan got cancelled and I would be getting my refund?

I have cancelled your subscription and refunded you the full amount!

Please note, it may take a few days for the funds to appear in your account.

If you have a moment, we’d love to hear feedback from you. We are working hard to make AnkiHub one of the most valuable resources students can rely on and we need feedback from real users like you to help us achieve that goal! We are currently working on addressing the most important and common feedback we’ve received about the problems our users have encountered with AnkiHub as well as working on improving the overall user experience so that it is a much more smooth, more polished, and accessible experience. AnkiHub is less than one year old and we are just now getting started on addressing the issues that make it seem “rough around the edges,” to make it as pleasant and user-friendly as possible.

Thanks for considering and best of luck with your studies!

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