I can not complete the onboarding process

I can not complete the onboarding process The category for general support questions related to using AnkiHub., I can’t compete the onboarding process, and I send a lot of emails and messages and no one resolve and fixed the problem, I want to refund my money please.

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Please include supporting information and documents such as screenshots, recordings, complete error messages, etc.

Hello,

Can you provide more context?

Screenshots can help us with your issue

Have you:

  1. Purchased a subscription to AnkiHub
  2. Installed the AnkiHub addon on your Anki on a laptop/computer?
  3. Logged into the ankihub addon
  4. Subscribed to the AnKing deck on AnkiHub
  5. Clicked sync on Anki to install the deck?

Kindly see your email