Issues Upgrading to Premium

[robert.heins]

Currently clicking the “upgrade” link at the corner of ankihub on chrome. Takes me to a link through my email to get to the billing page. When I get to the billing page there is no option to add/upgrade to premium and only shows my current plan. I am currently on the basic yearly plan. Would love to be able to upgrade!

Error message (don't change this)

Anki 24.06.3 (d678e393)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-14.6.1-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/robertheins/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py", line 197, in login
    raise e

  File "/Users/robertheins/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py", line 188, in login
    token = ankihub_client.login(credentials=credentials)

  File "/Users/robertheins/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 283, in login
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 406 Not Acceptable

Sentry link (for developers)

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[Ahmed7]

Hello,

Try going here and clicking on the premium plan: Sign In

If it still does not work, try using another browser

[robert.heins]

I have been using this method already with no change. It tells me to click continue to manage my account and it takes me to the billing page through a secure link from my email that only shows my current billing plan and card. I uploaded a pic of what I am seeing with no option to change my plan.

[Ahmed7]

Hello,

Can you try a different browser and see if you get the same thing?

[robert.heins]

safari and chrome giving me the same thing.

[Ahmed7]

Alright try now, we detected what was causing this issue and it should be fixed. It should let you upgrade when you go to Settings → Manage → Upgrade