Hi everyone, I downloaded the infamous Anking Deck during my Step 1 Dedicated: Paid for my Anhihub subscription, logged onto Ankihub on my anki and synced. A lot of the cards syned but a lot were missing. I deleted everything, made a new ankihub account, and redownloaded anking. Now, I’m studying for my shelf and am noticing that I can’t find a lot of cards. My Anking V12 Step 2 tag only has a total of 14.9k cards in it. I’ve made sure the acct I’m logged into Anki on is the same as my ankihub acct that’s subscribed to the deck. I’ve tried syncing again. I’ve reset all local changes about 800 times. I’m not sure what the problem is, but I still am missing cards. Any help would be appreciated, thanks!
Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.
You can also find answers to common questions in our FAQ and Docs.
This support conversation is carrying over from here: https://www.reddit.com/r/medicalschoolanki/comments/1g9n7sk
User reports card count persisting in being lower than it should be.
From my end, account looks active, deck is subscribed, add-on is installed and logged in, user reports having tried resetting local changes, but alas. Possible I’m missing something obvious, but figured I’d get some extra eyes on it to be thorough and certain.
Mr. @Ahmed7 you’re way smarter than me; any ideas?
1 Like
Please use AnkiHub > Help > Upload logs and data and let us know the filename shown.
When you click on #AK_Step1_V12, how many cards do you have there?
Can you also take a screenshot of your main Anki screen?
Thanks for your reply. Filename shown is: ankihub_addon_debug_info_38aef_1729622053.zip
Step1 deck has 28k cards, Step2 deck has 14k cards.
Screenshot of my anki screen attached. Thanks again.
Step1 deck went up to 31k and Step 2 deck went up to 22.9k!
Great! That is the correct # of cards
Thank you so much! Did you do something on your end to make it randomly spike? I’m so curious what the problem was
We didn’t do anything haha, resetting local changes is the definitive fix for missing cards so maybe something was just glitching / bugging in your Anki causing the total number of cards to not show up correctly.
If you need anything else, please let us know!
1 Like