Not downloading the proper optional tags for my school

The category for general support questions related to using AnkiHub.

Things not to ask about here:

Please include supporting information and documents such as screenshots, recordings, complete error messages, etc.

Basically, my school has set up optional tags for our courses and the person running it has completely different tags than me. Certain tags I will have 60 cards under while he says he has 600+ cards under. When I resync the deck I end up missing tags that he has. For some reason his tags are not the ones I have even though I am synced to the optional tags. He says other people using the optional tags don’t have this problem. What am I doing wrong??

Hey @jamesanundson,

Hope you’re doing well! So, I’m looking into what’s been going on with you, but I need a bit more info to figure out what’s causing the issue. If you can send us some screenshots, error logs, or a video, it would be super helpful in getting everything fixed up ASAP.

Let us know if you’ve got any questions or anything else we can help with.

1 Like