Not downloading the proper optional tags for my school

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The category for general support questions related to using AnkiHub.

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Basically, my school has set up optional tags for our courses and the person running it has completely different tags than me. Certain tags I will have 60 cards under while he says he has 600+ cards under. When I resync the deck I end up missing tags that he has. For some reason his tags are not the ones I have even though I am synced to the optional tags. He says other people using the optional tags don’t have this problem. What am I doing wrong??

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Hey @jamesanundson,

Hope you’re doing well! So, I’m looking into what’s been going on with you, but I need a bit more info to figure out what’s causing the issue. If you can send us some screenshots, error logs, or a video, it would be super helpful in getting everything fixed up ASAP.

Let us know if you’ve got any questions or anything else we can help with.

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