Paid subscription not active

🙋 Support
1

i see that his is a recurring issue for others and it seems like i need to be “let in” to active membership. help please

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118Ă—1412 423 KB

4

i tried the steps. still not working

5

I’ll help you with your subscription issue. Let me search for relevant information about this recurring problem.

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Reading: 🤖 I have some issues with AnkiHub premium, where can I go to get help?

I’m sorry to hear you’re still having issues with your paid subscription not activating properly. Since you’ve already tried the steps and it’s still not working, this is a common issue that typically requires direct assistance from the AnkiHub support team.

Next steps to resolve your subscription issue:

  1. Email Support Directly: Please send an email to support@ankihub.net with details about your subscription purchase, including:

    • When you purchased
    • What payment method you used
    • Any error messages you’re seeing

  2. Include Additional Information: In your email, mention that you’ve already tried the troubleshooting steps and made a post on the community forum.

  3. Check Your Payment Method: Sometimes there might be issues with payment processing. Verify that your payment went through successfully.

  4. Stay Active on This Thread: The moderators have been notified about your issue and should be responding to this thread soon with personalized assistance.

This is a known issue that typically requires manual intervention from the support team to activate your subscription properly in their system. Rest assured, once they receive your information, they should be able to help resolve this for you promptly.

6

Hello,

Your subscription should now be active

Let us know if you need anything else!

8

@mtupu

Your subscription should now be active! :slight_smile:

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9

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