“The action you are trying to perform requires an active membership” on Anki even though I have an active membership

[adamwarren]

I purchased an ankihub subscription today and am trying to sync with anking but keep getting this error message when I hit sync.

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[AnkiHub_AI_bot]

I’ll help you with the sync issue you’re experiencing with your AnkiHub subscription. Let me search for some relevant information first.

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I understand you’re having an issue with the “requires an active membership” error message when trying to sync with the AnKing deck. This is a known issue that has affected other users as well.

What’s happening

Based on similar reports in our community, there appears to be a bug where AnkiHub doesn’t recognize your active subscription properly. Even though you’ve purchased a subscription, the system might not immediately recognize it when you try to sync.

Solution

Here are the steps you should take:

1. Verify your AnkiHub account login: Make sure you’re logged into the same account on both the AnkiHub add-on and the AnkiHub website where you purchased the subscription.

2. Try restarting Anki: Sometimes a full restart of Anki can help the add-on recognize your subscription status.

3. Check AnkiWeb sync: Ensure that your Anki is properly synced with AnkiWeb (this is different from AnkiHub). Go to the main Anki screen and click the sync button at the top right.

4. Contact support: If the issue persists, please email support@ankihub.net with details about your purchase and the error you’re receiving.

As noted in our community by a staff member: “There was a bug preventing users from utilizing AnkiHub even though they had an active subscription.” The team is aware of this issue and should be able to help resolve it for your account.

Let us know if these steps help or if you need further assistance!

[Ahmed7]

Hello,

Try now, your subscription should be active

Let us know if you need anything else!

[xxaliceliuxx]

I also have a similar issue, just renewed my membership this week but keep having the same error!

[Ahmed7]

@xxaliceliuxx

Try now, your scholarship should be active!

Let us know if you need anything else!