I have an active membership, but I am unable to sync

🙋 Support
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Hi, my membership had been active for a while without any issues, but suddenly this started happening

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Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118Ă—1412 423 KB

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I notice you’re experiencing syncing issues with your AnkiHub membership. Let me help you troubleshoot this. First, I’ll search for similar issues in the forum to get more context.

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Found 3 results for 'tags:official ankihub sync unable membership error status:public'

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Reading: What happens after my AnkiHub subscription ends?

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Found 0 results for 'tags:official ankihub sync error membership active still status:public'

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Found 2 results for 'tags:official ankihub sync error status:public'

Hi there! I see you’re experiencing an issue with syncing your AnkiHub deck despite having an active membership.

This is a known issue that can sometimes occur even with active subscriptions. According to our community resources, if you have an active subscription but are receiving the “Become a member” notification on AnkiHub (which appears to be happening in your case based on the screenshot), you should contact customer support directly.

What you can try:

  1. First, make sure your AnkiHub add-on is up to date in Anki
  2. Try restarting Anki completely
  3. Check if you can log in to the AnkiHub website successfully at app.ankihub.net

If the issue persists:

Please contact customer support directly, as they’ll be able to look into your specific account status and resolve the issue.

The support team can verify your membership status and help troubleshoot why your active membership isn’t being recognized by the system. This appears to be an account-specific issue rather than a general technical problem.

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Hello,

Try now, your subscription should now be active

Let us know if you need anything else!

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