I purchased a monthly subscription, but when I try to sync it in Anki, it says I need an active membership to proceed. I tried restarting, but it didn’t work. Is there a fix for this?
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I’ll help you with your AnkiHub syncing issue after purchasing a membership. Let me search for some relevant information first.
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I see you’re having an issue with your AnkiHub membership not being recognized when trying to sync. This is a known issue that has affected other users as well.
Possible Solutions
Based on similar cases in the community, there appears to be a bug that sometimes prevents Anki from recognizing an active AnkiHub membership. Here’s what you can try:
-
Make sure you’re logged in correctly:
- Verify you’re using the same account credentials in both the AnkiHub web app and the AnkiHub add-on in Anki
-
Try logging out and back in:
- In Anki, go to the AnkiHub add-on (click “AnkiHub” at the top of your Anki application)
- Log out and then log back in with your credentials
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Check your subscription status:
- Visit app.ankihub.net/memberships/plans/ to confirm your subscription is active
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Clear cache/restart:
- Close Anki completely
- Restart your computer (not just Anki)
- Open Anki and try syncing again
If you’re still experiencing this issue after trying these steps, it’s likely the same bug mentioned by Ahmed Khudair in a similar case where “a bug [was] preventing users from utilizing AnkiHub even though they had an active subscription.”
Getting Help
If the issue persists, please contact AnkiHub customer support directly. They should be able to verify your subscription status and help resolve the issue.
Remember that this appears to be a technical issue on their end, not a problem with your subscription or payment.
I restarted, but it still doesn’t work
I understand that restarting hasn’t resolved the issue with your AnkiHub membership not being recognized. This seems to be similar to a known bug that has affected other users. Let me suggest some additional troubleshooting steps:
Further Troubleshooting Steps
-
Try completely reinstalling the AnkiHub add-on:
- In Anki, go to Tools → Add-ons
- Select the AnkiHub add-on
- Click “Delete”
- Restart Anki
- Go to Tools → Add-ons → Get Add-ons
- Enter the code: 1322529746
- Restart Anki again and log in with your credentials
-
Check for Anki updates:
- Make sure you’re running the latest version of Anki, as older versions might have compatibility issues
-
Try using a different browser to access your AnkiHub account:
- Log into app.ankihub.net using a different browser
- Verify your membership status is active
-
Check if there’s a pending verification email:
- Sometimes subscription activation requires email verification
Contact Support
Since you’ve already tried the basic troubleshooting and the issue persists, this is likely a server-side issue that requires direct assistance from the AnkiHub team. Based on a similar case I found in the community, there was a “bug preventing users from utilizing AnkiHub even though they had an active subscription.”
Please contact AnkiHub customer support directly. When you contact them, be sure to include:
- When you purchased your membership
- The email address associated with your account
- Any error messages you’re seeing (screenshot if possible)
They should be able to fix this on their end and possibly issue a refund if needed.
I just tried reinstalling it, but the message saying don’t have a subscription still popped up.
I see that reinstalling the AnkiHub add-on with code 1322529746 didn’t resolve the issue. This is definitely frustrating, and it appears to be a persistent bug that’s affecting your account specifically.
Next Steps to Try
-
Clear your browser cookies and cache:
- Try logging into app.ankihub.net after clearing your browser data
- Confirm your membership shows as active in your account settings
-
Try a different computer (if possible):
- Sometimes device-specific issues can occur, and using a different device might help identify if this is the case
-
Check payment method:
- Verify that your payment method hasn’t been declined by checking your bank or credit card statement
- Confirm the transaction for AnkiHub appears as completed
Contact Support Directly
Since this is a known bug that has affected other users in the past, and you’ve already tried the standard troubleshooting steps, this will require direct assistance from the AnkiHub team.
A similar case was documented where Ahmed from the AnkiHub team mentioned: “There was a bug preventing users from utilizing AnkiHub even though they had an active subscription.”
Please contact AnkiHub customer support directly with the following information:
- Confirmation of your purchase (date and email used)
- Screenshots of any error messages
- Description of troubleshooting steps you’ve already taken
They should be able to manually verify your subscription status and fix the issue on their end. Since this appears to be a technical problem on their side, they may need to apply a specific fix to your account.
Hello,
Try now, your subscription should be active
Let us know if you need anything else!
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