I have an active membership but it wont sync on Anki

🙋 Support
1

Ive had my membership activated today and it wont allow me to sync Ankihub to my Anki app

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

4

Hello,

Could you please provide more details about the issue?

  • Have you installed the AnkiHub add-on?
  • Are you seeing any error messages?
  • Could you take a screenshot of anything that might be related to the problem?

With more context, I’d be happy to help you! :blush:

6

hi!

yes I have installed the Ankihub add on and this is the error message that shows up:

Screenshot 2025-03-12 at 21.33.07
Screenshot 2025-03-12 at 21.33.072880×1800 142 KB

8

@Ahmed7 or @Brian_BH will take care of it for you! This is an easy fix, don’t worry—you’ll be able to study soon!:blush:

1 Like
10

Hello,

Correct me if I’m wrong, but it looks as though you may have applied for a scholarship?

If so, full approval of your account will hinge upon the scholarship itself being approved, which typically takes a couple to a few days. Once that processing, and approval, process has completed you should receive a separate notification informing you of as much, and at this point your account should be fully active and you’ll then be all set.

Hopefully that clears things up for you a bit, though if I’ve missed any details or if you have any other questions please feel free to ask and I’ll do my best to be of help. :slight_smile:

12

hi,
yes you are correct.
Is this still the case if in my settings it shows that I do have an active plan?

14

It is still the case, yeah. :slight_smile:

Essentially, the scholarship process boils down to two separate processes. The first is having an account, and the second (which hinges on the scholarship itself) is having an active membership.

The full activity of the membership will be in place once your scholarship application has been processed and approved, which should take a couple to a few days, or thereabouts. You should receive a notification in your email once this has taken place. :slight_smile:

16

okay great thanks for your assistance

20

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