Scholarship approved, but Anki won’t sync – says no active membership

🙋 Support
1

Applied for scholarship and I am getting the approved notification, but when I try to sync decks in Anki on my laptop it tells me that the action requires an active membership
please help

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Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

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I’ll help you with your AnkiHub syncing issue after your scholarship approval. Let me search for some relevant information first.

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Found 5 results for 'tags:official scholarship membership sync status:public'

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Found 5 results for 'tags:official scholarship active membership status:public'

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Reading: What if I can't afford AnkiHub?

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Found 1 result for 'tags:official scholarship sync issue status:public'

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Reading: 🙋 Getting Help

It looks like you’re experiencing an issue where your scholarship has been approved, but Anki still says you need an active membership when trying to sync. Let me help troubleshoot this issue.

Possible Solutions

This appears to be a synchronization issue between your approved scholarship and your AnkiHub account. Here are some steps to resolve this:

  1. Verify Your Scholarship Status:

    • Confirm that you received an official approval email from AnkiHub
    • Check that you’re logged into the same account on both the AnkiHub website and in your Anki desktop add-on

  2. Check Your Add-on Connection:

    • Make sure you’re logged into the AnkiHub add-on with the same account that received the scholarship
    • Try logging out of the AnkiHub add-on and logging back in
    • Restart Anki completely after logging back in

  3. Update Your Add-on:

    • Ensure you have the latest version of the AnkiHub add-on installed
    • In Anki, go to Tools → Add-ons → Check for Updates

If these steps don’t resolve your issue, I recommend contacting AnkiHub customer support directly about your scholarship activation. You can do this by:

  1. Going to the Contact Customer Support page
  2. Explaining that your scholarship was approved but isn’t being recognized when syncing
  3. Include any confirmation emails or scholarship approval information you received

The support team should be able to help activate your membership properly within 1-2 business days.

4

I haven’t received an official approval email from AnkiHub
it’s just a notification

5

Hello, :slight_smile:

Scholarships hinge on two separate processes, FWIW. First, there is granting your membership (the Core membership). Separate from this, though, since you’re applying for a scholarship is the actual review and approval of the scholarship application itself, which is a separate process.

In most cases, review and approval of the scholarship application can take a couple to a few days. Until that goes through, you’ll continue to get a pop-up informing you that your membership is not yet fully active. This will resolve itself once the scholarship is approved, and you should get a separate notification via email once this has gone through.

Hopefully that clears up any confusion, though if you have any other questions or if there’s anything I can help with, I would be happy to do so. :slight_smile:

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