🙋 Getting Help

🎓 Docs 🚀 Getting Started
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Welcome to AnkiHub! :wave: Here is a list of helpful links to find what you need.

AnkiHub AI Q/A Chatbot

The AnkiHub AI Chatbot on our forum is trained to answer questions on important documentation and wiki topics here on the forum as well as the official Anki manual. Conversations are not public but are visible to our support team.

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How do I get started with AnkiHub?

You can find our getting started guide at :star: Getting Started

Where can I find detailed AnkiHub documentation?

Check out our Docs for more information on collaboration and advanced features!

I want to know more about the AnKing Step Deck.

Our Wiki has everything you need to know here: AnKing Step Deck Wiki

How can I stay up to date?

Check out our :megaphone: Announcements category for all AnkiHub announcements. Make sure you are subscribed to this category to stay in the know!

I have a private question regarding billing or my account.

Please contact customer support and they will be with you within 1-2 business days.

I have a question that is not answered by the FAQ or documentation.

Create a new topic in :person_raising_hand: Support and we will try our best to help you!

FA media not syncing even though the rest of the media synced
This ankihub add on is not working at all and i have not got any decks, i have subscribed to. I have bought the subscription already, it is wasting alot of my time
Scholarship approved, but Anki won’t sync – says no active membership
Labeled Sketchy images
Help with moving cards back to their original subdeck
I cant add the anking deck to my ankidroid app
Add-on code
[Untitled AI bot PM]
Ankihub membership
AnkiHub will not sync updates from the website to my Anking Step deck
Unable to reach AnkiHub after reinstalling Anki
It says error while downloading the deck
Uploading New Deck to Ankihub, getting error " Unable to reach ankihub. planned maintenanace or unexpected issue."
Ai chatbot
Problem
I ordered the wrong deck and I would like a refund
Stuck on Processing
Removing Subscribers from a deck I own
REFUND
How did you guys manage to make anki even more confusing?
School Specific Tags Not Updating With Sync
Lifetime Subscription
Anki Stuck in "Processing"
Syncing Issue Happening again
Optional Tag: Request for Deletion
AnkiHub sync cancelled?
Lifetime plan not working
[Untitled AI bot PM]
[Untitled AI bot PM]
Bug in filling out the personal info form
Decks have changed completely
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A post was split to a new topic: Broken Note Types

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A post was split to a new topic: Couldn’t get Anki to download

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A post was split to a new topic: Can’t get the Anking deck to download

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2 posts were split to a new topic: AnKing Deck Not Installing

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2 posts were split to a new topic: Where are the cards

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2 posts were split to a new topic: Can’t see the deck after downloading

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2 posts were split to a new topic: Question regarding suspending

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2 posts were split to a new topic: Can’t see my cards upon installation

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6 posts were split to a new topic: AnKing v12 subdecks?

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2 posts were split to a new topic: Where can I get the uworld QID addon?

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2 posts were split to a new topic: AnkiHub sync cancelled bug fix

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2 posts were split to a new topic: Membership cancellation

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2 posts were split to a new topic: Creating custom filtered decks

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2 posts were split to a new topic: Protecting fields and tags

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2 posts were split to a new topic: Missing images

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2 posts were split to a new topic: Same emails for ankiweb and ankihub?

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2 posts were split to a new topic: How to study subject by subject?

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2 posts were split to a new topic: Due number