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🙋 Support
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I’ll help you troubleshoot your issue with downloading a public deck from AnkiHub. Let me search for some relevant information in the forum.

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Found 5 results for 'tags:official public deck download cards missing status:public'

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Reading: Why don't I have all the media in the AnKing Step Deck?

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Reading: 🙋 Getting Help

Hello! I understand you’re having an issue with downloading a public deck from AnkiHub where not all the cards or decks are downloading. This is a common issue that can have several causes. Let me help you troubleshoot this problem.

Possible Causes and Solutions

1. Media Syncing Still in Progress

First, check if your media is still syncing:

  • Go to the AnkiHub add-on menu
  • Check if the media sync status shows “downloading” or “idle”

2. Protected Fields

AnkiHub protects certain fields by default to prevent confusion for new users:

  • Some fields might appear empty because they’re protected
  • You may need to unprotect specific fields to see all content

3. Reset Local Changes

If you’re missing content that should be there:

  • Go to browse in your Anki
  • Click on the AnkiHub add-on tab at the top
  • Select “reset all local changes”

4. Suspended Cards

By default, many cards in public decks come suspended:

  • You may need to unsuspend cards to see them in your study queue
  • Check if the cards exist in the browser but aren’t showing up in your study queue

5. Verify Full Download

Make sure the subscription process completed successfully:

  • Check in the Browse screen if the cards exist but aren’t showing in the deck list
  • You may need to create a filtered deck to access specific cards

Need More Specific Help?

If you could provide more details about:

  1. Which specific deck you’re trying to download
  2. Whether you can see the cards in the browser but not in the deck list
  3. Any error messages you’ve received

This would help me give you more targeted assistance for your specific situation.

For additional help, you can check the Getting Help guide or create a topic in the Support category for more personalized assistance.