I’ll help you with your lifetime subscription issue. Let me search for relevant information on the forum first.
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Found 5 results for 'tags:official lifetime subscription status:public'
I don’t see any specific information about lifetime subscriptions in the search results. Let me search for something more specific about account issues or subscriptions:
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Found 5 results for 'tags:official account subscription support status:public'
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Reading: 🤖 I have some issues with AnkiHub premium, where can I go to get help?
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Reading: How to Cancel Ankihub Account
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Reading: Affiliate Terms & Conditions
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Found 5 results for 'tags:official billing support contact status:public'
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Reading: 🙋 Getting Help
Thank you for contacting us about your lifetime subscription issue. I can see that you purchased a lifetime subscription on December 23, 2022 (Receipt #1511-4815), but your account is currently showing as “core plan” instead.
This appears to be an account configuration issue that our support team will need to address directly. The best way to get this resolved is to contact the AnkiHub support team via email.
How to get help:
Please email the support team at support@ankihub.net with the following information:
- Your receipt number (1511-4815)
- The date of purchase (December 23, 2022)
- A brief description of the issue (account showing “core plan” instead of lifetime subscription)
The support team typically responds within 1-2 business days and will be able to verify your purchase and correct your account status.
If you don’t receive a response within a few days, you can also try reaching out through this community forum by sending a direct message to the customer success team.
Thank you for your patience, and we apologize for any inconvenience this has caused.