Ankihub membership

🙋 Support
1

I paid for a lifetime membership in February; however, it’s now showing me that I need to upgrade my membership to continue using it.

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

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3

I’ll help you with your AnkiHub lifetime membership issue. Let me search for some relevant information about membership problems in the forum.

Search

Found 5 results for 'tags:official lifetime membership subscription payment status:public'

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Reading: What happens after my AnkiHub subscription ends?

I’m sorry to hear you’re experiencing issues with your lifetime membership. According to the information shared by Ahmed in our FAQ section, if you have an active subscription but are seeing a “Become a member” or upgrade notification, this is likely a technical issue that needs to be addressed by customer support.

Since you mentioned that you paid for a lifetime membership in February, you should definitely not be seeing prompts to upgrade. This appears to be an account verification issue that our Customer Success team can help resolve.

The recommended action is to contact our customer support team directly. You can do this by visiting:
Contact Customer Support

When contacting support, please include:

  • When you purchased your lifetime membership (include the date in February if possible)
  • Any confirmation emails or receipts you received
  • Screenshots of the upgrade notification you’re seeing

The support team should be able to verify your payment and resolve this issue for you promptly.

4

Hello,

Your subscription should now display as lifetime and you will have access to all the premium features

Let us know if you need anything else!

5

Thank you so much!

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