My account had purchased the lifetime subscription on December 23, 2022 (Receipt #1511-4815), but the account currently says “core plan”. Could you help correct my account back to lifetime subscription? Thanks!
Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.
You can also find answers to common questions in our FAQ and Docs.
I’ll help you with your lifetime subscription issue. Let me search for relevant information on the forum first.
Search
Found 5 results for 'tags:official lifetime subscription status:public'
I don’t see any specific information about lifetime subscriptions in the search results. Let me search for something more specific about account issues or subscriptions:
Search
Found 5 results for 'tags:official account subscription support status:public'
Read topic
Reading: 🤖 I have some issues with AnkiHub premium, where can I go to get help?
Read topic
Reading: How to Cancel Ankihub Account
Read topic
Reading: Affiliate Terms & Conditions
Search
Found 5 results for 'tags:official billing support contact status:public'
Read topic
Reading: 🙋 Getting Help
Thank you for contacting us about your lifetime subscription issue. I can see that you purchased a lifetime subscription on December 23, 2022 (Receipt #1511-4815), but your account is currently showing as “core plan” instead.
This appears to be an account configuration issue that our support team will need to address directly. The best way to get this resolved is to contact the AnkiHub support team via email.
How to get help:
Please email the support team at support@ankihub.net with the following information:
- Your receipt number (1511-4815)
- The date of purchase (December 23, 2022)
- A brief description of the issue (account showing “core plan” instead of lifetime subscription)
The support team typically responds within 1-2 business days and will be able to verify your purchase and correct your account status.
If you don’t receive a response within a few days, you can also try reaching out through this community forum by sending a direct message to the customer success team.
Thank you for your patience, and we apologize for any inconvenience this has caused.
Hello,
Your subscription should now display as lifetime and you will have access to all the premium features
Let us know if you need anything else!