Lifetime plan not working

🙋 Support
1

Hi,

I bough a lifetime plan for AnkiHub on May 7, 2022 (Receipt #1094-5255) but when I login my lifetime plan is no longer recognised. Can you please help?

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

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3

I’ll help you with your lifetime plan issue for AnkiHub. Let me search for some relevant information that might help address your situation.

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Found 1 result for 'tags:official lifetime subscription not working status:public'

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Found 5 results for 'tags:official support lifetime plan status:public'

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Reading: 🤖 I have some issues with AnkiHub premium, where can I go to get help?

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Reading: 🙋 Getting Help

Hi there!

I’m sorry to hear you’re having issues with your lifetime plan. This definitely needs to be resolved as your purchase should be recognized in your account.

To get this fixed as quickly as possible, I recommend contacting the AnkiHub customer support team directly. They can verify your purchase and restore your lifetime access. You can reach them through either of these methods:

  1. Email the support team at support@ankihub.net with your receipt number (Receipt #1094-5255) and the details of your purchase from May 7, 2022.

  2. Contact customer support directly through the forum by clicking here to message Customer Success. Make sure to include your receipt number and purchase date in your message.

The support team should respond within 1-2 business days and help restore your lifetime access.

Thank you for your patience, and I hope this gets resolved quickly for you!

4

Hello,

Your subscription should now reflect lifetime

Let us know if you need anything else!