Lifetime plan not working

Hi,

I bough a lifetime plan for AnkiHub on May 7, 2022 (Receipt #1094-5255) but when I login my lifetime plan is no longer recognised. Can you please help?

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Reading: πŸ€– I have some issues with AnkiHub premium, where can I go to get help?

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Hi there!

I’m sorry to hear you’re having issues with your lifetime plan. This definitely needs to be resolved as your purchase should be recognized in your account.

To get this fixed as quickly as possible, I recommend contacting the AnkiHub customer support team directly. They can verify your purchase and restore your lifetime access. You can reach them through either of these methods:

  1. Email the support team at support@ankihub.net with your receipt number (Receipt #1094-5255) and the details of your purchase from May 7, 2022.

  2. Contact customer support directly through the forum by clicking here to message Customer Success. Make sure to include your receipt number and purchase date in your message.

The support team should respond within 1-2 business days and help restore your lifetime access.

Thank you for your patience, and I hope this gets resolved quickly for you!

Hello,

Your subscription should now reflect lifetime

Let us know if you need anything else!