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I’ll help you troubleshoot your AnkiHub synchronization issue. Let me search for relevant information about AnkiHub sync problems first.

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I’m sorry to hear you’re having synchronization issues with your AnkiHub deck. Since you’re a Premium subscriber, let’s troubleshoot this step by step.

Try these solutions:

  1. Update your AnkiHub add-on
    First, make sure your AnkiHub add-on is up to date:

    • Go to Tools → Add-ons → Check for Updates
    • Restart Anki if an update was installed

  2. Check your network connection

    • Try connecting to a different network or use mobile data hotspot
    • Some firewalls or security software might block AnkiHub connections

  3. Re-login to AnkiHub

    • Open Anki
    • Go to the AnkiHub add-on menu
    • Log out and then log back in

  4. Try the unsubscribe/resubscribe method

    • Go to the AnkiHub add-on
    • Click Deck management
    • Click on your deck
    • Click Unsubscribe
    • Then go to AnkiHub Web App
    • Subscribe again to your deck
    • Go back to Anki and click sync, follow the prompts

  5. Reset local changes
    If the above doesn’t work:

    • Go to Browse in your Anki
    • At the top click on the AnkiHub addon tab
    • Press “Reset all local changes”

If none of these solutions work, please upload your logs so the support team can take a closer look:

  1. Go to AnkiHub → Help → Upload logs (not data)
  2. Let us know the filename shown

Still having issues?

Create a new topic in the Support section with detailed information about your issue, including:

  • What error messages you’re seeing
  • What steps you’ve already tried
  • Your Anki version
  • Your operating system

The AnkiHub team usually responds within 1-2 business days.