Scholarship approved, but Anki won’t sync – says no active membership

🙋 Support
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I’ll help you with your AnkiHub syncing issue after your scholarship approval. Let me search for some relevant information first.

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Found 5 results for 'tags:official scholarship membership sync status:public'

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Found 5 results for 'tags:official scholarship active membership status:public'

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Reading: What if I can't afford AnkiHub?

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Found 1 result for 'tags:official scholarship sync issue status:public'

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Reading: 🙋 Getting Help

It looks like you’re experiencing an issue where your scholarship has been approved, but Anki still says you need an active membership when trying to sync. Let me help troubleshoot this issue.

Possible Solutions

This appears to be a synchronization issue between your approved scholarship and your AnkiHub account. Here are some steps to resolve this:

  1. Verify Your Scholarship Status:

    • Confirm that you received an official approval email from AnkiHub
    • Check that you’re logged into the same account on both the AnkiHub website and in your Anki desktop add-on

  2. Check Your Add-on Connection:

    • Make sure you’re logged into the AnkiHub add-on with the same account that received the scholarship
    • Try logging out of the AnkiHub add-on and logging back in
    • Restart Anki completely after logging back in

  3. Update Your Add-on:

    • Ensure you have the latest version of the AnkiHub add-on installed
    • In Anki, go to Tools → Add-ons → Check for Updates

If these steps don’t resolve your issue, I recommend contacting AnkiHub customer support directly about your scholarship activation. You can do this by:

  1. Going to the Contact Customer Support page
  2. Explaining that your scholarship was approved but isn’t being recognized when syncing
  3. Include any confirmation emails or scholarship approval information you received

The support team should be able to help activate your membership properly within 1-2 business days.