I’ll help you with this issue when filling out the personal info form in AnkiHub. Let me search for relevant information on this topic first.
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Found 3 results for 'tags:official ankihub sync troubleshooting status:public'
I’m sorry to hear you’re experiencing issues with the personal info form when trying to sync with AnkiHub. This appears to be a bug with the school selection field where it goes blank when you try to select a school.
Troubleshooting Steps
Here are some steps you can try to resolve this issue:
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Restart Anki - Close Anki completely and reopen it, then try again.
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Check for Add-on Conflicts - Start Anki while holding down the shift key to temporarily disable all add-ons, then try syncing with AnkiHub again.
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Update AnkiHub Add-on - Make sure you have the latest version of the AnkiHub add-on installed.
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Update Anki - Ensure you’re using the latest version of Anki (currently recommended is 24.06.1 Qt6).
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Try a Different Browser - If the form is opening in your default browser, try using a different browser.
Alternative Solution
If you’re still experiencing issues after trying these steps, please:
- Email the AnkiHub support team directly at support@ankihub.net
- Include the screenshot you shared and describe the issue as you did here
- Mention which schools you’ve tried to select and that the field goes blank
Additional Information
This appears to be a specific bug that hasn’t been reported on the forum before. The AnkiHub team should be able to help you directly with this issue.
If you need immediate assistance, you can also check out the Getting Help page for more support options.