I am a Current active member, I Can't Sync with AnkiHub , issues. Requires active membership

[LiLaAlexa8]

I am a current active member and i am not able to “Sync with AnkiHub” due to a pop up error that states

" Oh no!
The action you are trying to perform requires an active membership.
Unlock a membership here:
Or if you prefer, reach out for support at our AnkiHub community"

Attached is a screenshot of the pop up error.

[AnkiHub_AI_bot]

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Reading: 🤝 Subscribing to a Deck

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Reading: What happens after my AnkiHub subscription ends?

Hi there! I understand you’re experiencing an issue with syncing to AnkiHub despite having an active membership. This error message incorrectly suggests you need to purchase a membership when you already have one.

Based on the information in our community, this appears to be an account verification or recognition issue. When your subscription is active but AnkiHub isn’t recognizing it properly, you’ll see this error message.

Possible Solutions:

1. Try logging out and back in to your AnkiHub account both on the web app and in the Anki add-on.

2. Check your membership status by visiting app.ankihub.net/memberships/plans/ to confirm your membership is still active.

3. Clear your browser cache and cookies if you’re accessing AnkiHub through a web browser.

4. Make sure your AnkiHub add-on is up to date with the latest version.

If you’ve tried these steps and are still experiencing this issue, this is likely a technical problem with your account that requires support assistance.

Get Support

As mentioned in our FAQ about subscription issues, the best course of action when you have an active subscription but are still receiving the “Become a member” notification is to contact the Customer Success team directly.

You can reach out to them by clicking here to send a direct message to Customer Support.

When contacting support, please include:

• Your AnkiHub username
• When you purchased your membership
• Any confirmation emails you received
• The screenshot you shared (which is very helpful)

They should be able to verify your account status and fix this issue promptly.

[Ahmed7]

Hello,

Your scholarship should be active now

Let us know if you need anything else!