Pop-up: The action you are trying to perform requires an active membership

[justinkaaa]

Hello,

I keep getting this pop-up when I try to sync my deck even though I already paid for an active membership. I tried logging in and logging out of Ankihub and restarted Anki itself. I have the latest updated version of Anki as well.

Any advice would be appreciated as I currently can’t download any decks from AnkiHub

[AnkiHub_AI_bot]

I’ll help you troubleshoot this issue with your AnkiHub membership. Let me search for some relevant information that might help solve this problem.

Search

Found 1 result for 'tags:official membership active popup sync status:public'

Search

Found 2 results for 'tags:official subscription membership error status:public'

Search

Found 5 results for 'tags:official verification active account status:public'

Search

Found 5 results for 'tags:official payment verification status:public'

Read topic

Reading: What happens after my AnkiHub subscription ends?

Subscription Verification Issue

Hello there! I understand you’re having trouble syncing your deck with AnkiHub and receiving a popup message about requiring an active membership, despite having already paid for one. This can definitely be frustrating!

Based on the information in our community, this appears to be a verification issue with your AnkiHub account. According to our FAQ on this topic:

If you still have an active subscription but are receiving the “Become a member” notification on AnkiHub, please contact customer support.

Steps to resolve this issue:

1. Verify your payment status:

   • Log in to app.ankihub.net
   • Go to Settings
   • Check your Membership Portal to confirm your subscription is active

2. Check for account verification issues:

   • Make sure you’ve verified your email address
   • Ensure you’re logged into the same account both on the website and in the add-on

3. If the problem persists:
   This appears to be a known issue that requires assistance from the AnkiHub team. The recommended solution is to contact customer support directly.

How to contact support:

You can contact the AnkiHub customer support team by clicking here.

When contacting support, please include:

• Screenshots of the error message
• Your AnkiHub username
• When you purchased your membership
• Any troubleshooting steps you’ve already attempted

I hope this helps resolve your issue quickly so you can get back to using AnkiHub’s features!

[Ahmed7]

Hello,

Try now, your subscription should be active

Let us know if you need anything else!

[justinkaaa]

Works! Thank you

Admin please close ticket