Error: The action you are trying to perform requires an active membership

🙋 Support
1

Hello,

I keep getting this pop-up when I try to sync my deck even though I already paid for an active membership. I tried logging in and logging out of Ankihub and restarted Anki itself. I have the latest updated version of Anki as well.

Any advice would be appreciated as I currently can’t download any decks from AnkiHub

Screenshot 2025-05-20 at 7.32.17 PM
Screenshot 2025-05-20 at 7.32.17 PM868×458 31.9 KB

2
Thinking

Search
Found 0 results for ‘tags:official active membership error when syncing deck AnkiHub category::person_raising_hand: Support order:latest max_posts:20 status:open’

This error almost always means the AnkiHub add-on thinks your account has no active subscription, even if it actually does.

Since you’ve already:

  • Logged out and back into the AnkiHub add-on
  • Restarted Anki
  • Updated to the latest Anki version

please try these additional checks:

  1. Confirm the account matches

    • In Anki, go to Tools → Add-ons → AnkiHub → Config (or the AnkiHub menu → Account).
    • Check which email/username is shown there.
    • Make sure it is the same AnkiHub account you used to purchase the membership on the web app (you can confirm at https://ankihub.net/account/subscription).

  2. Force a fresh login

    • In Anki, open the AnkiHub add-on → Log out (if available).
    • Fully close Anki (quit, don’t just close the window).
    • Reopen Anki and log into AnkiHub again with the account that has the active plan.
    • Then try syncing the deck again.

  3. Check that the membership is actually active

    • On the web: go to Profile → Billing / Subscription and verify the status is Active (not Canceled, Past due, etc.).
    • If it shows an issue with payment, update payment there first.

  4. If it’s still not working

    • Please reply here with:
      • The email of the account that has the membership (you can obfuscate it, e.g. abc***@gmail.com).
      • A screenshot of your subscription status page on AnkiHub.
      • Your Anki version and AnkiHub add-on version (from Anki → Tools → Add-ons → AnkiHub → View Files → meta.json or the Add-ons list).

This will let the AnkiHub team check on the backend whether your membership is being correctly linked to the account you’re using in Anki and fix it if needed.

3

Hello,

I would be happy to help. :slight_smile:

Do you by chance have more than one account? Can you clarify for me the email address and/or username of the account about which you’re inquiring?

Additionally, if you can let me know which account it is that you’re logged into while receiving this message it would be helpful in troubleshooting the issue for you

5

Just have one account and the username is JasCha (jsc2wz) and that’s the account i’m logged into when receiving this message.

8

Hi there,

Sorry for the delay.

It appears your last payment has failed. I have canceled your subscription so you can purchase a new one if you’d like since the last payment did not go through.

Feel free to purchase a new one here: Sign In

Let us know if you need anything else!

9

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.