Ankihub membership

[ginawilson400]

The category for general support questions related to using AnkiHub.
I am not able to sync my deck anymore because it states I do not have an active membership however I have proof that I do have an active membership. What steps do I need to take to fix this?

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• Questions already answered in [Docs)
• Questions about specific decks (ask in AnkiHub Decks)
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I see that you’re having trouble syncing your deck due to an issue with your AnkiHub membership. According to your message, you have proof of an active membership but the system isn’t recognizing it.

This is a known issue that has affected other users. Here’s what you can do to resolve it:

Steps to fix your membership sync issue:

1. Contact Customer Support directly

   • The fastest way to resolve this is to contact AnkiHub customer support
   • Include your proof of membership in your message to them
   • Their team typically responds within 1-2 business days

2. While waiting for a response:

   • Verify your AnkiHub account is using the same email you used for your membership purchase
   • Check if the AnkiHub add-on is updated to the latest version
   • Try restarting Anki completely

What’s happening?

Sometimes there can be a disconnect between your membership status in the AnkiHub system and what the add-on recognizes. As mentioned in the AnkiHub FAQ:

If you still have an active subscription but are receiving the “Become a member” notification on AnkiHub, please contact customer support.

Don’t worry - once this is fixed, you’ll be able to resume syncing your decks without losing any progress. Customer support should be able to verify your membership status and resolve this issue quickly.

[Ahmed7]

Hello,

Try now, your subscription should be active

Let us know if you need anything else!