Ankihub membership

🙋 Support
1

The category for general support questions related to using AnkiHub.
I am not able to sync my deck anymore because it states I do not have an active membership however I have proof that I do have an active membership. What steps do I need to take to fix this?

Things not to ask about here:

Please include supporting information and documents such as screenshots, recordings, etc.

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

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3

I’ll help you with your AnkiHub membership syncing issue. Let me search for similar problems in the forum to provide you with the most accurate information.

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Reading: 🤝 Subscribing to a Deck

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Reading: 🙋 Getting Help

I see that you’re having trouble syncing your deck due to an issue with your AnkiHub membership. According to your message, you have proof of an active membership but the system isn’t recognizing it.

This is a known issue that has affected other users. Here’s what you can do to resolve it:

Steps to fix your membership sync issue:

  1. Contact Customer Support directly

    • The fastest way to resolve this is to contact AnkiHub customer support
    • Include your proof of membership in your message to them
    • Their team typically responds within 1-2 business days

  2. While waiting for a response:

    • Verify your AnkiHub account is using the same email you used for your membership purchase
    • Check if the AnkiHub add-on is updated to the latest version
    • Try restarting Anki completely

What’s happening?

Sometimes there can be a disconnect between your membership status in the AnkiHub system and what the add-on recognizes. As mentioned in the AnkiHub FAQ:

If you still have an active subscription but are receiving the “Become a member” notification on AnkiHub, please contact customer support.

Don’t worry - once this is fixed, you’ll be able to resume syncing your decks without losing any progress. Customer support should be able to verify your membership status and resolve this issue quickly.

6

Hello,

Try now, your subscription should be active

Let us know if you need anything else!