Report issue

[samhita_nair]

The category for general support questions related to using AnkiHub.

Things not to ask about here:

• Questions already answered in [community.ankihub.net/docs)
• Questions about specific decks (ask in AnkiHub Decks)
• General Anki questions (ask at the Anki Support Forum or in Off Topic)

Please include supporting information and documents such as screenshots, recordings, etc.

[AnkiHub_AI_bot]

You’re in the right place for general AnkiHub support questions.

To get the best help here in Support, please:

1. Confirm it’s really an AnkiHub question

   • If it’s about:

     • Installing/using the AnkiHub add-on
     • Syncing or subscribing to AnkiHub decks
     • AnkiHub web app features (issues with membership, billing, sharing decks, etc.)
       then this is the correct category.

   • If it’s about:

     • A specific deck’s content, tags, or suspended cards → post in AnkiHub Decks.
     • General Anki behavior (scheduler, cloze deletions not working, FSRS, etc.) → use the Anki Support Forum or Off Topic here.

2. Check the docs first
   Many common issues are already covered in our docs:

   • Go to: community.ankihub.net/docs
   • Search your issue (e.g. “install add-on”, “sync error”, “membership”).

3. When you post a support question, include:

   • What you were trying to do (step-by-step if possible).
   • What actually happened (error messages, screenshots, or short screen recordings help a lot).
   • Your setup:
     • Anki version
     • AnkiHub add-on version
     • Operating system (Windows/macOS/Linux)
   • Link to the deck or AnkiHub page if relevant.

If you’d like, you can reply here with your specific AnkiHub issue, and I’ll help you figure out the next steps.

[MarcosZan]

Hello,

I would be happy to help! Please give more details about the problem you are facing so we can help you in a better way!