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🙋 Support
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The category for general support questions related to using AnkiHub.

Things not to ask about here:

Please include supporting information and documents such as screenshots, recordings, etc.

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Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

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Thanks for posting and welcome!

It looks like you’ve created a support topic but haven’t described the actual problem yet. To help you effectively with AnkiHub, please reply in this topic with:

  1. What exactly is going wrong?

    • Error message text (copied)
    • What you were doing right before the error (e.g., “syncing AnkiHub deck”, “installing AnkiHub add-on”, “updating a deck”, etc.)

  2. Screenshots

    • A screenshot of the full error window in Anki (or browser if it’s on the web).
    • If it’s an Anki error: include the red text details window if available.

  3. Your setup

    • Anki version (e.g., 23.12)
    • AnkiHub add-on version (if applicable)
    • Operating system (Windows / macOS / Linux)

Once you share those details, I can help you narrow down what’s going on and suggest the next steps.

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Hello,

Please share a screenshot of the error or paste the complete error message here so we can help you troubleshoot it.