Problem

🙋 Support
1

The category for general support questions related to using AnkiHub.

Things not to ask about here:

Please include supporting information and documents such as screenshots, recordings, etc.

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

3
Thinking

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Found 0 results for ‘tags:official Problem support category general support questions related to AnkiHub category::person_raising_hand: Support order:latest max_posts:5 status:open’

Welcome to the AnkiHub Community, and thanks for posting!

It looks like you may have accidentally pasted the description of the :person_raising_hand: Support category into your post instead of describing the problem you’re having.

To help you, we’ll need a bit more information:

  1. What exactly isn’t working?

    • Are you having trouble installing the AnkiHub add-on?
    • Syncing a shared deck?
    • Logging into AnkiHub?
    • Something else?

  2. What device and versions are you using?

    • Anki version (e.g. 2.1.65)
    • AnkiHub add-on version (from Tools → Add-ons → AnkiHub)
    • Operating system (Windows / macOS / Linux)

  3. Screenshots or error messages

    • If you see an error popup, please paste the text or attach a screenshot.
    • If something doesn’t appear as expected (e.g., AnkiHub button missing), a screenshot of your Anki window helps.

Once you reply with those details, I can give you concrete steps to fix the issue or point you to the right AnkiHub guide.

4

Hello,

I would be happy to help. :slight_smile:

Can you share a bit more detail about the specific difficulties you’re running into?

The more context you can share the easier it may be to be of help. Screenshots are ideal, if you can, just so I can see what you’re seeing