Error

🙋 Support
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The category for general support questions related to using AnkiHub.

Things not to ask about here:

Please include supporting information and documents such as screenshots, recordings, etc.

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Found 0 results for ‘tags:official Error category for general support questions related to using AnkiHub category::person_raising_hand: Support order:latest max_posts:10 status:open’

It looks like you’ve created a support topic but only posted the template text for the “:person_raising_hand: Support” category, without describing your actual issue.

To help you, please reply in this topic with:

  1. What exactly is going wrong?

    • What are you trying to do in Anki/AnkiHub? (e.g., sync a deck, accept updates, install add‑on, etc.)
    • What happens instead? (error message, unexpected behavior, nothing happens, etc.)

  2. Exact error message

    • Copy‑paste the full error text, or
    • Attach a screenshot of the error window in Anki / AnkiHub.

  3. Basic info

    • Your device (Windows / macOS / Linux)
    • Anki version (Help → About Anki)
    • AnkiHub add‑on version (Tools → Add‑ons → AnkiHub)
    • Whether the issue also happens if you start Anki with add‑ons disabled (hold Shift while starting Anki).

Once you share those details, I can help you narrow down whether it’s:

  • An AnkiHub sync/update problem
  • An account/authorization issue
  • A conflict with another add‑on
  • Or something that should be redirected to the main Anki Support Forum instead.
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Hello,

Could you please provide more specific information about the error you are encountering? Screenshots would be ideal.