Error from anki software

🙋 Support
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The category for general support questions related to using AnkiHub.

Things not to ask about here:

Please include supporting information and documents such as screenshots, recordings, etc.

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Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

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Welcome to the AnkiHub Community, and thanks for opening a support topic!

Right now your post only contains the template text, so we don’t yet know what issue you’re running into with Anki/AnkiHub.

To help you effectively, please reply with:

  1. A description of the error

    • What exactly happens? (e.g. when syncing, opening a deck, updating from AnkiHub, etc.)
    • The exact error message (copy–paste or screenshot).

  2. Your setup

    • Anki version (e.g. 24.04)
    • AnkiHub add-on version (from Tools → Add-ons → AnkiHub)
    • Operating system (Windows / macOS / Linux, and version if known).

  3. Steps to reproduce

    • What you click and in what order right before the error appears.

  4. Screenshots / logs

    • Screenshot of the error pop‑up.

    • If Anki shows a “Copy to clipboard” button in the error window, click it and paste the full text here in a code block:

      <paste error text here>

Once you share those details, I can help figure out whether it’s:

  • An AnkiHub sync/update issue,
  • A conflict with another add‑on,
  • Or something that needs to be handled in the official Anki support forum instead.
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Hello,

Could you provide a little more detail about the specific issues you’re experiencing? The more context you can provide, the easier it will be for us to troubleshoot.

A screenshots would be helpful so we can see exactly what is happening.