Add-on error

[tannyb]

The category for general support questions related to using AnkiHub.

Things not to ask about here:

• Questions already answered in [community.ankihub.net/docs)
• Questions about specific decks (ask in AnkiHub Decks)
• General Anki questions (ask at the Anki Support Forum or in Off Topic)

Please include supporting information and documents such as screenshots, recordings, etc.

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Found 0 results for ‘tags:official Add-on error category: Support order:latest max_posts:20 status:open’

It looks like you’ve just pasted the template text that describes what the Support category is for, rather than your actual issue.

To help with your add-on error, could you please reply with:

1. What exactly is happening?

   • The exact error message (copy–paste if possible)
   • When it appears (e.g., on Anki startup, when syncing AnkiHub, when updating a deck, etc.)

2. Your setup:

   • Anki version (e.g., 24.04)
   • AnkiHub add-on version (from Tools → Add-ons → AnkiHub → View Files or the add-on list)
   • Operating system (Windows / macOS / Linux)

3. Screenshots or a short screen recording

   • Especially of the error pop-up and the Anki console if it appears
   • You can drag and drop images directly into your reply.

Once you share that info, I can point you to the relevant AnkiHub docs or known issues, or help you troubleshoot step by step.

[MarcosZan]

Hello! I’d be happy to help. Please paste the full error message here so I can take a look.