Greetings,
Earlier today, I thought I purchased the AnkiHub monthly subscription because I wanted to trial it. However, I accidentally bought the annual subscription instead. Is there any way I could get a refund and switch back to the monthly plan?
Thank you for your assistance
I also did the same thing by accident and was wondering how to refund and switch back as well! Per the bot response, I was not able to send a private message to it regarding this issue.
@suarezmed I’ve initiated a refund. Please note it may take a few days for the funds to appear in your account.
Let us know if you need anything else!
@ajkbains I’ve initiated a refund. Please note it may take a few days for the funds to appear in your account.
Let us know if you need anything else!
Can you let us know what led to this confusion? Was it something on our the subscription page here? Sign In
We want to improve your experience and make sure this doesn’t happen for other users in the future
Hi, I also did the same mistake and would like a refund as I would like to switch to the monthly plan. Can you please issue this refund for my account?
I’ve replied to your other message 
Hello AnkiHub Support,
today I purchased the AnkiHub Premium subscription. The main reason I subscribed was the promise that First Aid / B&B images would be available within the cards. However, after upgrading, the images are still not showing up, and the feature I paid for was not delivered.
I’m very upset and I feel like I have been scamed, my country in a war and I have a lot of debts. Since the subscription did not provide the expected functionality, I kindly request a refund for my recent payment. Please let me know what information you need from me to process this.
Thank you for your help and understanding
Hello,
I have gone ahead and initiated a refund. Please note, it may take a few days for the funds to appear in your account.
Let us know if you need anything else!
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.