Server issue 07/20/2026

Before the error happened, I was…
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Error message (don't change this)
Anki 26.05 (e64c6b1a) (ao)
Python 3.13.11 Qt 6.11.0 PyQt 6.11.0
Platform: macOS-26.5.2-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Users/ryanohare/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py", line 195, in login
    raise e

  File "/Users/ryanohare/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py", line 186, in login
    token = ankihub_client.login(credentials=credentials)

  File "/Users/ryanohare/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 332, in login
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error





<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
    <head>
        <meta charset="utf-8">
        <meta http-equiv="x-ua-compatible" content="ie=edge">
        <title>
            
    Server Error

        </title>
        <meta name="... [truncated]

Sentry link (for developers)

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)
Anki 25.09.4 (d52ca669) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: macOS-26.5.2-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Users/roywilson/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/roywilson/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/operations/__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "/Users/roywilson/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "/Users/roywilson/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/roywilson/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "/Users/roywilson/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/roywilson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error





<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
    <head>
        <meta charset="utf-8">
        <meta http-equiv="x-ua-compatible" content="ie=edge">
        <title>
            
    Server Error

        </title>
        <meta name="... [truncated]

Sentry link (for developers)

Before the error happened, I was…

Replace this text.
Error message (don't change this)
Anki 25.09.4 (d52ca669) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: macOS-26.4.1-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Users/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/operations/__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "/Users/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "/Users/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "/Users/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error





<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
    <head>
        <meta charset="utf-8">
        <meta http-equiv="x-ua-compatible" content="ie=edge">
        <title>
            
    Server Error

        </title>
        <meta name="... [truncated]

Sentry link (for developers)

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)
Anki 25.09.5 (217701ba) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: Windows-11-10.0.26200-SP0

Traceback (most recent call last):

  File "C:\Users\chris\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 320, in _send_request_with_retry
    return send_with_retry()

  File "C:\Users\chris\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\chris\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\chris\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x28594656520 state=finished raised ConnectTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\chris\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 324, in _send_request_with_retry
    response = last_attempt.result()

  File "C:\Users\chris\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 449, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "C:\Users\chris\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 401, in __get_result
    raise self._exception

  File "C:\Users\chris\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\chris\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 317, in send_with_retry
    return self.thread_local_session.get().send(request, stream=stream, timeout=timeout)
           ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "C:\Users\chris\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\requests\sessions.py", line 703, in send
    r = adapter.send(request, **kwargs)

  File "C:\Users\chris\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\requests\adapters.py", line 688, in send
    raise ConnectTimeout(e, request=request)

requests.exceptions.ConnectTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/generate-presigned-url?key=ankihub_addon_logs_cjvcacatian_1784586177.log&type=upload&many=false (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x0000028595072C10>, 'Connection to app.ankihub.net timed out. (connect timeout=10)'))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "C:\Users\chris\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "C:\Users\chris\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\operations\__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "C:\Users\chris\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "C:\Users\chris\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "C:\Users\chris\AppData\Roaming\Anki2\addons21\1322529746\addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "C:\Users\chris\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 1011, in _presigned_url_suffix_from_key
    response = self._send_request(
        "GET",
    ...<2 lines>...
        params={"key": key, "type": action, "many": "false"},
    )

  File "C:\Users\chris\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 283, in _send_request
    return self._send_request_with_retry(
           ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^
        prepped,
        ^^^^^^^^
    ...<2 lines>...
        is_long_running=is_long_running,
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^

  File "C:\Users\chris\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 326, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/generate-presigned-url?key=ankihub_addon_logs_cjvcacatian_1784586177.log&type=upload&many=false (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x0000028595072C10>, 'Connection to app.ankihub.net timed out. (connect timeout=10)'))

Sentry link (for developers)

Hello, we are experiencing a temporary server issue. The developers are already working on a fix, and everything should be back to normal soon. No action is needed.

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)
Anki 25.09.4 (d52ca669) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: macOS-26.5-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Users/hildaniadiaz/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/taskman.py", line 152, in raise_exception
    raise exception

  File "/Users/hildaniadiaz/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/taskman.py", line 148, in _on_closures_pending
    closure()
    ~~~~~~~^^

  File "/Users/hildaniadiaz/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/taskman.py", line 88, in <lambda>
    lambda future: self.run_on_main(lambda: on_done(future))
                                            ~~~~~~~^^^^^^^^

  File "/Users/hildaniadiaz/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/operations/__init__.py", line 253, in wrapped_done
    self._failure(exception)
    ~~~~~~~~~~~~~^^^^^^^^^^^

  File "/Users/hildaniadiaz/Library/Application Support/Anki2/addons21/1322529746/gui/reviewer.py", line 453, in on_failure
    raise exception

  File "/Users/hildaniadiaz/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/hildaniadiaz/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/operations/__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "/Users/hildaniadiaz/Library/Application Support/Anki2/addons21/1322529746/user_state.py", line 174, in <lambda>
    op=lambda _: AnkiHubClient().get_user_details(),
                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^

  File "/Users/hildaniadiaz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1286, in get_user_details
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error





<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
    <head>
        <meta charset="utf-8">
        <meta http-equiv="x-ua-compatible" content="ie=edge">
        <title>
            
    Server Error

        </title>
        <meta name="... [truncated]

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Everything is back to normal!

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