Smart Search not finding any cards

🙋 Support
1

Regardless of whatever I search (things i have searched before and know have cards related to that term), Smart Search will not pull up any cards in the tags nor the text section. Here is the screenshot below:

Screenshot 2025-09-08 at 7.58.44 AM
Screenshot 2025-09-08 at 7.58.44 AM2104Ă—586 47.6 KB

I have tried using the web-browser instead of the app and it still gives me the same error. I quit Anki and logged out and the error persists. Please help me troubleshoot!

2

I’ll help you troubleshoot the Smart Search issue in AnkiHub. Let me search for some relevant information that might help with this problem.

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Found 4 results for 'tags:official smart search not working ankihub'

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Reading: 🤖 What is Smart Search?

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Found 2 results for 'tags:official smart search troubleshooting'

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Found 1 result for 'tags:official smart search error'

Smart Search Issues - Troubleshooting Steps

Hi Dev005,

I can see you’re having trouble with the Smart Search feature not finding any cards. This is definitely frustrating when you know there should be results. Let’s troubleshoot this issue:

Basic Troubleshooting Steps

  1. Check your AnkiHub add-on version:

    • Make sure you have the latest version of the AnkiHub add-on installed
    • You can update by closing Anki, then holding shift while starting Anki (safe mode), then go to Tools → Add-ons → Check for Updates

  2. Verify Premium subscription:

    • Confirm your AnkiHub Premium subscription is active
    • Smart Search is a Premium feature, so this could be subscription-related

  3. Clear cache/refresh:

    • Try clearing your browser cache if using the web version
    • For the app, restart your computer completely, not just the application

  4. Connection issues:

    • Check that you have a stable internet connection
    • Smart Search requires internet access to function properly

  5. Try different search terms:

    • Start with very simple, common terms that should definitely have matches
    • Try searching with just a few words rather than complex phrases

Additional Steps

If the basic steps don’t resolve the issue:

  1. Check for filtered settings:

    • Are there any filters active that might be limiting your results?

  2. Try in a different browser:

    • If you’re using Chrome, try Firefox or Safari (or vice versa)

  3. Check your subscription status:

    • Log into AnkiHub website and verify your subscription status is active

If you’ve tried all these steps and are still experiencing the issue, please reply with:

  • Which specific troubleshooting steps you’ve tried
  • What search terms you’re using (examples)
  • Screenshots of any error messages
  • Your AnkiHub add-on version number

The AnkiHub team can then provide more targeted assistance for your specific situation.

3
  1. I have tried all the troubleshooting steps
  2. example search terms: “spinal cord,“ “brain”, “nuclei” all of which don’t result in any search terms
  3. the same error persists as my previous screenshot
  4. Ankihub add on version: 2.1.56-23.10+