Hello, I have a question. For some reason my Anki decks are pushing the card review to 12 hours even though my again interval is shorter than that. Why is that happening and can I fix it?
Hello,
Happy to help. 
Can you show me an image of a card that’s displaying this behavior, as well as a snapshot of your deck settings for that same deck?
Yep, can you show me an image of a card that’s displaying this behavior, as well as a snapshot of your deck settings for that same deck?
Specifically, I’m hoping to see the answer button options for a card that’s behaving this way, as well as your deck settings.
I see your learning steps here, which appear to run from 25m up through 4 days, which is consistent with your deck settings:
Are you saying that you’ve hit again on a card and are still getting intervals of 12+ hours?
Yes, that is exactly what happens. I have tried to see what may be causing it, but I have no idea
Okay let’s dive into one of the cards that’s doing this. I assume this card is one of the ones that has been behaving this way?
If so, when viewing this card if you can hit ‘b’ which will take you to the browser.
Then, right-click and select ‘info’:
A little screen should pop up that displays the review history for that card. I’d like to take a look at that, if I can
It shows that you hit ‘hard’ rather than ‘again’:
This would make sense, then, as to why it has an interval of 12 hours, based on your settings.
My guess: either a finger-flub and you hit a different key than you thought, and/or if you’re using a remote you might double-check that your keybindings are correct
I see! okay, I just did another card and made sure I hit 1 on the keyboard, then hit the review and it keyed it as 2. maybe my shortcuts got messed up?
Seems odd, but it does seem to be the case.
My first instinct would be to double-check any addons you might be using. The most likely candidate would be the ‘customize keyboard shortcuts’ addon, which I know a lot of people use
And/or, double check and see if this is occurring only within Anki.
From there, you might try disabling addons and seeing if the issue persists, etc., etc.
Let me know if you need any further help troubleshooting.
Okay, I changed the keyboard shortcut settings and it does look like even though I hit again. it treats it as if I hit 2… it’s frustrating but I will look into the add-ons
I have restarted Anki and checked my add-ons and it seems even though I use the keyboard shortcut for 1 it keys my response as 2. If I click the again button with my mouse it acts appropriately, but if I use the keyboard it incorrectly responds as 2
The next thing I would suggest trying is to disable all addons, restart Anki, and see if the issue persists.
This, at least, will allow us to pin down if the issue is addon-related or not
