I’ll help you with your payment issue for AnkiHub membership. Let me search for some relevant information that might help with your card decline problem.
Search
Found 0 results for 'tags:official payment card decline membership category:🙋 Support'
Search
Found 2 results for 'tags:official payment decline membership'
Search
Found 2 results for 'tags:official card decline payment'
Hi Farida,
I’m sorry to hear you’re experiencing issues with your card being declined when trying to pay for an AnkiHub membership.
This appears to be a payment processing issue rather than an AnkiHub account problem. When payment systems show an error about “trying too frequently,” it can sometimes be due to:
- Your bank’s fraud protection system mistakenly flagging the transaction
- A temporary issue with the payment processor (Stripe)
- Connection or timeout issues during the payment process
Here are some steps you can try:
- Contact your card issuer: Let them know you’re attempting a legitimate purchase
- Try a different payment method: If you have another card available
- Wait a few hours: Sometimes these systems need time to reset
- Access your billing portal: Through this link to try again
For more direct help with billing issues, you can modify your payment details as explained in this documentation.
If none of these solutions work, please provide more specific details about the error message you’re receiving or share screenshots of the issue (without sensitive card information), and we’ll be better able to assist you.