I have a membership but its saying i dont and wont update

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Reading: I can't login to AnkiHub

Hello @alenthotam6,

I’m sorry to hear you’re having issues with your AnkiHub membership. Based on your brief description, it seems that the system isn’t recognizing your active membership status.

Here are some steps to help resolve this issue:

Troubleshooting Steps

  1. Verify your login information

    • Make sure you’re logging in with the correct account credentials
    • Try resetting your password at this link

  2. Check your membership status

    • Go to app.ankihub.net
    • Navigate to “Settings” at the top of the page
    • Scroll down to see your membership status
    • Click the “Membership Portal” button to verify your active subscription

  3. Clear browser cache/cookies

    • Sometimes cached data can cause authentication issues
    • Try using a different browser or incognito mode

  4. Restart the AnkiHub add-on

    • In Anki, go to Tools → Add-ons
    • Select the AnkiHub add-on and click “Disable” then “Enable”
    • Restart Anki completely

If none of these steps resolve your issue, please provide more detailed information:

  • Are you having trouble on the web app, the Anki add-on, or both?
  • What specific error message are you seeing?
  • Screenshots of the issue would be very helpful

For persistent issues, you can contact the support team directly at support@ankihub.net.

3

Hello,

On our end, your subscription appears active. Can you take a screenshot of the error message you are receiving? What username are you using to login to the AnkiHub addon?