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Support order:latest max_posts:10 status:open’
Thanks for the detailed explanation, that’s really helpful.
Since I don’t have access to your billing/account backend from here, I can’t directly check or fix your subscription, but here’s what you should do to get this resolved quickly:
1. Basic checks on your side
Please double‑check these first:
-
Log out and back in
- In the AnkiHub add-on, log out of your account and log back in using the same email you use on the AnkiHub website.
- Sometimes the add-on doesn’t refresh the subscription status until you re‑authenticate.
-
Confirm your current plan on the AnkiHub website
- Visit: https://ankihub.net
- Go to your Account / Subscription / Billing page.
- Check:
- What plan is shown ($5, $10, or none)
- Whether there is any “Payment failed” or “Past due” notice
-
Check your email & bank/PayPal
- Look for:
- A successful charge for the $10 plan
- Any failed payment / declined card emails
- This will tell support whether the upgrade partially went through or failed entirely.
2. What likely happened
In situations like this, typically one of these occurred:
- The upgrade payment failed, and the system may have:
- Cancelled the old $5 plan but not fully activated the $10 plan, leaving your account with no active plan.
- Or the plan is actually active on the website, but the Anki add-on hasn’t refreshed and still thinks you’re not subscribed.
Either way, support will need to look at your specific account.
3. How to get this fixed by support
Since this is a billing/account issue, it needs manual review by the AnkiHub team.
On this topic, please reply (or you can edit your original post) with:
- The email address associated with your AnkiHub account (you can obfuscate slightly for privacy, e.g.
saad***@gmail.com, but make sure staff can identify it), or say “It’s the same email as my forum account.”
- Approximately when you tried to upgrade (date + time + timezone).
- The payment method you used (e.g. Visa card, MasterCard, PayPal – no full numbers, just type).
Then, tag AnkiHub staff using:
@AnkiHubSupport
and mention clearly:
- That the $10 upgrade payment failed
- That your previous $5 membership stopped working in the add-on
- Whether the website currently shows:
- No active plan, or
- An active plan that the add-on isn’t recognizing
Example message you can add:
I’ve logged out and back into the AnkiHub add-on and checked my subscription page. Right now, my account shows: [describe what you see]. Could you please check my billing and either:
- restore my previous $5 membership, or
- correctly apply the $10 upgrade if payment went through?
4. Until support fixes it
If the website shows no active plan and the add-on still doesn’t work after re-login, you’ll unfortunately have limited access until staff adjusts things. Avoid retrying multiple payments in a row to prevent duplicate charges; wait for support to confirm the status first.
If you’d like, you can paste here (or in the topic) what your Subscription/Billing page currently shows (without any sensitive info), and I can help you phrase exactly what to send to support.
