Account Membership Issue

[maxdelapaz]

My account shows a core membership, and I have made sure to update my payment information. I receive a message through the AnkiHub plug-in that I do not have an active membership when attempting to sync.

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Hi maxdelapaz,

I understand you’re having an issue where your AnkiHub account shows a Core membership but the add-on is reporting that you don’t have an active membership when trying to sync. This is a common issue that can happen for a few reasons:

Possible Solutions

1. Try re-logging into the add-on:

   • Open Anki
   • Click on the AnkiHub button in your Anki toolbar
   • Log out and then log back in with your credentials

2. Check your membership status on the website:

   • Visit app.ankihub.net/memberships/plans/
   • Confirm that your membership is active and properly displayed

3. Verify payment method:

   • While you mentioned updating your payment information, sometimes there can be a delay in processing
   • Double-check that your payment wasn’t declined by your bank

4. Restart Anki:

   • Sometimes a simple restart of Anki can resolve syncing issues with the add-on

5. Update the AnkiHub add-on:

   • Make sure you’re using the latest version of the AnkiHub add-on
   • Go to Tools → Add-ons → Check for Updates

If none of these solutions work, please provide more details about:

• Which version of Anki you’re using
• Which version of the AnkiHub add-on you have installed
• Any specific error messages you see when trying to sync

The AnkiHub team should be able to help you resolve this issue with these additional details.

[maxdelapaz]

I am using Version ⁨25.09.2 with most up to date AnkiHub. I believe it may be a billing issue because there is no payment history recorded.

[Ahmed7]

Hello,

It seems that your last payment did not go through. You should be able to purchase a new subscription here: Sign In

[maxdelapaz]

Thank you, I purchased a new subscription a few hours ago and it seems like the payment went through. I am still having trouble syncing. How long should I expect for it to be activated?

[Ahmed7]

@maxdelapaz try now, it should be active!

[maxdelapaz]

Thank you so much!