Why does AnkiHub fail to install the AnKing deck?

šŸ› Bug
1

I cant install the anking deck from ankihub, every time I click on the sync button it gives me this error message

Error message (don't change this) 
Anki 25.09.2 (3890e12c) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: Windows-10-10.0.19045-SP0

Traceback (most recent call last):

  File "C:\Users\USER\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 276, in _send_request_with_retry
    return send_with_retry()

  File "C:\Users\USER\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\USER\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\USER\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x254cd8311d0 state=finished raised ConnectionError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\USER\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 280, in _send_request_with_retry
    response = last_attempt.result()

  File "C:\Users\USER\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 449, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "C:\Users\USER\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 401, in __get_result
    raise self._exception

  File "C:\Users\USER\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\USER\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 273, in send_with_retry
    return self.thread_local_session.get().send(request, stream=stream, timeout=timeout)
           ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "C:\Users\USER\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\requests\sessions.py", line 703, in send
    r = adapter.send(request, **kwargs)

  File "C:\Users\USER\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\requests\adapters.py", line 700, in send
    raise ConnectionError(e, request=request)

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /ankihub_addon_logs_mfateh2000_1769606590.log?AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=d%2BYPskMXx8l4QWdPbVNRf2FsFTg%3D&Expires=1769606799 (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x00000254CD555950>: Failed to resolve 'ankihub.s3.amazonaws.com' ([Errno 11001] getaddrinfo failed)"))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "C:\Users\USER\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "C:\Users\USER\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\operations\__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "C:\Users\USER\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "C:\Users\USER\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "C:\Users\USER\AppData\Roaming\Anki2\addons21\1322529746\addon_ankihub_client.py", line 82, in upload_logs
    s3_response = self._send_request("PUT", API.S3, s3_url_suffix, data=log_data, is_long_running=True)

  File "C:\Users\USER\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 239, in _send_request
    return self._send_request_with_retry(
           ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^
        prepped,
        ^^^^^^^^
    ...<2 lines>...
        is_long_running=is_long_running,
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^

  File "C:\Users\USER\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 282, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /ankihub_addon_logs_mfateh2000_1769606590.log?AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=d%2BYPskMXx8l4QWdPbVNRf2FsFTg%3D&Expires=1769606799 (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x00000254CD555950>: Failed to resolve 'ankihub.s3.amazonaws.com' ([Errno 11001] getaddrinfo failed)"))

Sentry link (for developers)

2

Hello,

  1. Try restarting Anki to see if that resolves the problem.
  2. Try connecting to a different network to see if it works.
  3. Do you have any VPN/firewall software running?
3

I logged out of Anki web, I tried to log out from Anki hub, I uninstalled anki, and reinstalled it again

I disabled the firewall, and even used a VPN,

and nothing worked,

Even I think it is a network problem, Shall I try a different VPN?

4

Try disabling your VPN and try a different network