Action requires active membership

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1

I’m getting a message that “the action you are trying to perform requires an active membership.” I have an active membership. How can I get rid of this message every time I sync? Thanks

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118Ă—1412 423 KB

3

Hello,

It should go away now, check and let me know!

1 Like
4

thank you!

5

I’m getting a message that “the action you are trying to perform requires an active membership.” I have an active membership.

6

To address your concern about receiving the message “the action you are trying to perform requires an active membership” despite having an active membership, let me search for some relevant information that might help explain this situation.

Search

Found 4 results for 'tags:official active membership message error AnkiHub sync status:public'

Thank you for your patience. I understand you’re encountering an error message about requiring an active membership when trying to sync, even though you have an active membership. Let’s address this issue.

First, it’s important to note that Ahmed7, a community moderator, has replied to your message saying that the issue should be resolved now. They’ve asked you to check and let them know if the problem persists.

However, if you’re still experiencing this issue or if it happens again in the future, here are some steps you can take:

  1. Verify Your Membership Status:
    Double-check your membership status by following these steps:

    • Go to https://app.ankihub.net/
    • Navigate to your settings by clicking “Settings” at the top of the page.
    • Look for information about your current membership status.

  2. Check for AnkiHub Updates:
    Ensure that you have the latest version of the AnkiHub add-on installed. Sometimes, issues can be resolved by updating to the latest version.

  3. Restart Anki:
    Close Anki completely and reopen it. This can sometimes resolve syncing issues.

  4. Clear Cache and Cookies:
    If you’re accessing AnkiHub through a web browser, try clearing your browser’s cache and cookies, then log in again.

  5. Contact Support:
    If the issue persists, you may need to contact AnkiHub support directly. You can do this by:

It’s worth noting that this issue seems to be specific to your account, as there are no widespread reports of similar problems in the recent forum posts I’ve reviewed.

If you’ve checked again and the issue is resolved as Ahmed7 suggested, please let them know. If it’s still occurring, don’t hesitate to provide more details or reach out to customer support for personalized assistance.

7

@mattiederivaux your subscription should be active, are you still experiencing this issue?

8

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