When trying to use the AI ChatBot in Anki as I am doing my cards, I am finding that it is logging me out frequently, and I will have to log back in to get access and use it again. This never happened before the past week or two. It started with a daily log in, which I was ok with I guess, but today I had to log in twice.
Hello,
Does it prompt you to login to the AnkiHub add-on?
@Ahmed7 No which is why its odd. It seems like its not signing me out totally, just out of whatever service is used for the AI ChatBot. It just happened to me now which reminded me about this post sorry for long reply.
EDIT: Also, I ALWAYS check the “remember me” box, so I know its not that
EDIT2: I was just prompted to log back into the entire ankihub addon, which has never happened before.
I will get a developer to see what might be going on since this is odd and we haven’t seen this before
→ Please use AnkiHub > Help > Upload logs and data and let us know the filename shown.
cc @abdo.nh
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I managed to reproduce the issue. We’ll work on a fix.
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@abdo.nh @Ahmed7
Thank you both for your dedication!
My filename is:
ankihub_addon_logs_8cc8f_1744644738.log
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@Ahmed7
I’m having the same exact issue and it’s happening with my Boards & Beyond too. When I click “Access Content” it pulls up a login page inside Anki.
Also, the chatbot no longer responds to my questions after I log back in.
This is my file name: ankihub_addon_debug_info_b6d6b_1744727645.zip
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Any updates?
We implemented a fix for this. I’ll look into releasing an update tomorrow.
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Fix released. Issue should be fixed now.