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1

Anki keeps quitting randomly. It also says I’m not logged into AnkiHub when I am.

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

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3

I’ll help you troubleshoot these issues with Anki and AnkiHub. Let me search for some relevant information on our forum.

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Found 2 results for 'tags:official anki crashing quitting randomly status:public'

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Found 5 results for 'tags:official not logged in ankihub status:public'

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Reading: I can't login to AnkiHub

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Found 1 result for 'tags:official troubleshooting anki crashes status:public'

Help with Anki Crashes and AnkiHub Login Issues

I’m sorry to hear you’re experiencing these issues. Let me help you troubleshoot both problems:

For Anki Randomly Quitting:

This is likely due to one of several common issues:

  1. Check Add-ons:

    • Close Anki completely
    • Restart Anki while holding down the SHIFT key (this starts Anki in safe mode)
    • If Anki doesn’t crash in safe mode, one of your add-ons may be causing the issue
    • Try updating your add-ons: Tools → Add-ons → Check for Updates

  2. Update AnkiHub Add-on:

  3. Check Anki Version:

    • Make sure you’re using the latest version of Anki from apps.ankiweb.net

For AnkiHub Login Issues:

If Anki says you’re not logged into AnkiHub when you believe you are:

  1. Reset Your Password:

  2. Username Issues:

    • Make sure your AnkiHub username doesn’t contain the “@” symbol
    • Remember that AnkiWeb and AnkiHub are separate services with different logins

  3. Re-install AnkiHub Add-on:

    • If updating doesn’t work, try removing and reinstalling the add-on

If you’re still experiencing issues after trying these steps, please provide more specific details about when the crashes occur or what exact error message you see regarding the AnkiHub login. You can also contact the AnkiHub support team directly at support@ankihub.net.

4

Hello,

I would be happy to try to help. :slight_smile:

When Anki quits are you receiving an error message, or similar? If so, can you share that here with us?

Second, within Anki can you click on the top menu bar: Anki - About Anki, and let us know what version of Anki you’re running?

And last, can you try starting Anki while holding down the Shift key (which will load Anki in Safe Mode) and see if the issue persists?

Each of these should give us a bit more information and hopefully we can help get you squared away. :slight_smile: