Constantly Being Signed Out of AnkiHub Addon

🙋 Support
1

How do I stay logged into AnkiHub? I sync between my phone, Windows laptop, and PC desktop. I am constantly being automatically logged out of AnkiHub, which I don’t understand. Is there a way to force AnkiHub to stay logged in or at least “remember” my username/password so I don’t have to manually type it in manually? It happens at least daily.

2

I’ll help you understand why you’re being logged out of the AnkiHub add-on and what you can do about it. Let me search for some information on this issue.

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Found 5 results for 'tags:official logged out ankihub sync status:public'

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Found 5 results for 'tags:official keep logged in ankihub status:public'

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Found 5 results for 'tags:official staying logged in status:public'

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Found 4 results for 'tags:official constantly signed out status:public'

Based on my search of the forum, I couldn’t find a specific topic addressing the issue of constantly being signed out of the AnkiHub addon. This appears to be a unique problem you’re experiencing. Let me provide some suggestions to help you stay logged in:

Possible Solutions for Your AnkiHub Login Issues

  1. Check for AnkiHub Add-on Updates
    Make sure your AnkiHub add-on is up to date. In Anki, go to Tools → Add-ons → Check for Updates.

  2. Try Resetting Your Password
    Sometimes authentication issues can be resolved by resetting your password on the AnkiHub website.

  3. Check for Conflicts with Other Add-ons
    Try temporarily disabling other add-ons to see if there’s a conflict causing the login issues.

  4. Clear AnkiHub Cache

    • Close Anki completely
    • Restart Anki while holding down the Shift key (this starts Anki without add-ons)
    • Close Anki again
    • Restart normally and try logging in again

  5. Remember Login Settings
    When logging in to the AnkiHub add-on, make sure to check any “Remember me” or “Keep me logged in” option if available.

Important Note About Syncing

Keep in mind that AnkiHub syncing is separate from AnkiWeb syncing. Make sure you’re syncing with both:

  • AnkiWeb syncs your cards and progress between devices
  • AnkiHub syncs content for specific decks you’ve subscribed to

If the problem persists, please consider providing more details:

  • Which version of Anki are you using?
  • Which version of the AnkiHub add-on do you have installed?
  • Does the issue happen immediately after syncing with AnkiWeb?

Feel free to reply with this information, and we can help troubleshoot further!

4

Hello,

Please use AnkiHub > Help > Upload logs and data and let us know the filename shown.

cc @abdo.nh

5

ankihub_addon_logs_skd323_1753569728.log

7

I noticed your membership is inactive. That might be related.

10

@skd323 Are you using AnkiMobile on your phone or AnkiDroid? We got a similar report here.

11

Yes, I do use AnkiDroid. The AnkiWeb service syncs fine between all my devices. It’s just AnkiHub on my laptop/desktop that is requesting me to sign in.

12

I see you applied for a scholarship. Let us know if you’re still seeing the issue after it gets accepted.

13

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