AnkiHub keeps logging out + Browse Settings keep going to default?

[relykszv]

I’m not sure what is going on. On multiple Windows devices it is having me have to re-log in to AnkiHub every time that device is turned off.

Additionally, it always would make my Browse settings to default. For example, I want the "Sort "Field section to be long so I can read the card, but I have to change it and expand it every time I turn on my PC.

Anyone else have one or both of these two issues?

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Thanks for the detailed description, that really helps narrow things down.

There are actually two separate things going on here:

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1. AnkiHub keeps logging you out on Windows

A few things to check/try:

1. Make sure you’re on the latest versions

   • Update Anki from: https://apps.ankiweb.net
   • Update the AnkiHub add-on from Anki’s Add-ons screen (or reinstall from AnkiWeb).
   • After updating, restart Anki and log into AnkiHub again.

2. Check for profile / add-on conflicts

   • Start Anki while holding Shift → this disables all add-ons.
   • Then enable only AnkiHub and log in.
   • Close Anki and reopen it normally.
   • If you stay logged in with only AnkiHub enabled but get logged out once other add-ons are re-enabled, another add-on may be interfering with AnkiHub’s stored data.

3. Windows / security software cleaning app data

   • Some “optimizer” or “privacy” tools can clear local app data or cookies on shutdown, which may wipe AnkiHub’s login data.
   • If you use any of these (e.g. CCleaner, antivirus with “cleanup” features, enterprise security on a school/work computer), check their settings and exclude Anki’s data folder:
     • Typically located at:
       C:\Users\<YourUser>\AppData\Roaming\Anki2\

If you’re willing, please also share:

• Your Anki version (Help → About)
• Your AnkiHub add-on version
• Whether these are personal or institution-managed PCs

That will help narrow down whether this is a device policy issue vs. a bug.

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2. Browse window settings keep resetting to default

The column sizes and layout in the Browser are saved in your profile’s config. If they’re resetting every time:

1. Check that Anki is closing cleanly

   • Don’t force-close Anki from Task Manager regularly.
   • Wait a second after closing to let it write settings.

2. Check database & config

   • In Anki: Tools → Check Database.
   • Then open the Browser, adjust the “Sort / Field” column width, close Anki, reopen, and see if your changes stuck.

3. Multiple profiles or devices

   • If you use multiple profiles, remember layout is per-profile.
   • If you use multiple devices, Anki’s Browser layout doesn’t sync via AnkiWeb, so each device needs its own setup. However, it should persist on each device individually – if it doesn’t, that again points to something preventing Anki from saving settings (disk permissions, profile folder on network drive, cleanup tools, etc.).

---

Next steps

If you can, reply with:

• Anki version + AnkiHub add-on version
• A quick test result:
  • Start with only AnkiHub enabled → log in → close Anki → reopen → are you still logged in?
  • After resizing the “Sort/Field” column → close Anki → reopen → did it keep the new width?

Once we have that info, we can tell if this is likely:

• a local environment issue (cleanup/permissions), or
• something we should escalate as a possible AnkiHub bug.

[abdo.nh]

I’m not aware of similar reports. Can you use AnkiHub > Help > Upload logs and post the filename shown?